The following are common questions raised with all kinds of carpets which occur during use. These conditions are not defects, please also see our maintenance section for further advice.
Regular maintenance is key to you caring for your newly fitted carpet. Following our recommendations will help to maintain your carpets appearance.
We recommend that your carpet installation should be carried out using the methods described in the current edition of BS 5325, Code of Practice for the Installation of Textile Floor Coverings.
The key to good maintenance and most important step in caring for your carpet is regular vacuuming. Vacuum thoroughly and frequently (at least 2-3 times per week), particularly in high traffic areas. A good quality vacuum cleaner is vital to prolong the life of your carpet.
It is recommended to use either an upright or quality barrel vacuum cleaner, A light vacuum is recommended at least twice a week and a thorough vacuum weekly.
Households are busy places, family, pets and visitors mean spills and stains can occur. Following our guidelines mean carpets can be cleaned easily and quickly. Fast attention to any spillage or stain is essential to avoid the penetration of the stain into the carpet fibres and pile, do not leave them until later or until they have dried.
In the case of spills, remove the excess spillage by first scraping away any solids and blotting any liquids with a clean white dry cloth or white paper towel.
Do Not Scrub, always blot, never rub or scrub abrasively as a fuzzy area may result. Always work from the outside of the stain inwards to avoid spreading be patient and do not over soak stains.
Follow this treatment with cold water, apply the cold water with a sponge to rinse out as much as the stain as possible, then blot up with the white cloth or paper towel.
If the stain is serious or you are unsure of what it is, it’s best to call in the experts straight away rather than tackling it yourself.
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